Shipping Information

At NEEM, each piece is made with love and care, and we want it to arrive safely in your hands. Below you’ll find everything you need to know about our shipping process.

Processing Time

All orders are processed within 3–5 business days after payment is confirmed.
For custom twilly or scarf orders, please allow 5-7 weeks for creation before shipping, as each piece is handmade with special attention to detail.

Shipping Within Indonesia

We ship nationwide using trusted courier partners.
Delivery usually takes 2–5 business days, depending on your location.

International Shipping

We happily ship worldwide.
International delivery time varies by destination, usually between 7–21 business days. Please note that customs fees or import taxes (if any) are the responsibility of the buyer.

Tracking Your Order

Once your order is shipped, you’ll receive a tracking number via email so you can follow your parcel’s journey to you.

Lost or Delayed Packages

If your package seems delayed or lost, please contact us at hello@neem.style and we’ll help you resolve it as quickly as possible.

Packaging

Each NEEM order is carefully wrapped and prepared by hand, ensuring that it arrives safely and beautifully to you.